Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)
Description
Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora.
In this episode, Shakir and Karthik discuss:
- Why they believe AI is a bigger inflection point than web, mobile, or cloud
- Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy
- How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code
- Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy
Links
Shakir's LinkedIn: https://www.linkedin.com/in/shakir-karim/
Karthik's LinkedIn: https://www.linkedin.com/in/chakraj/
Zuora: https://www.zuora.com/
Resources
Trupeer: https://www.trupeer.ai/
Gemini Storybook: https://gemini.google/overview/storybook/
NotebookLM: https://notebooklm.google/
Chapters
00:00 : Intro
02:15 : Zuora's 10x initiative
07:00 : Zuora's internal AI agent
10:00 : Accelerating content creation using Trupeer
12:00 : Cutting video content creation down from 4 weeks to 5 hours
17:00 : AI in practical workflow
22:00 : Scaling AI innovation and literacy internally
28:32 : AI prompathons and hackathons
29:54 : Conclusion
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Special Guests: Karthik Chakkarapani and Shakir Karim.
United States
